Everything starts with the customer! thl‘s business is primarily a service provider. Our people and their passion to deliver beyond our clients' expectations are always at the top of our agenda. We are dedicated to creating the unique, wonderful experiences that make holidays truly memorable.
This is reflected in our core purpose - to deliver unforgettable holiday experiences. We are on the hunt for people who share our person of devivering world class holiday experience. Our people come for all different backgrounds and cultures - but we all come to work to be around great people and great customers!
In reality, we work hard and have fun. We want crew who are willing to go the extra mile, help their work mates and share team success. We also encourage our crew to contribute ideas and take ownership for improvements. It's all part of our challenger spirit!
We operate in over 20 locations throughout New Zealand, Australia and the United States. We also have a sales team located in Europe. As the largest motorhome and rental company in the world there are so many career options. Whether you are an IT guru, a customer service superstar, or an adrenaline junkie we have a role to match. All roles are advertised internally, so you can explore and develop your career within thl. Here is just a snippet of some of the roles at thl:
Customer Service Representative
Call Centre Consultant
Our people are supported by on-going support and training, as well as a thorough induction programme to help new staff succeed in no time at all. Leading customer service representatives at each branch are selected to attend the annual CSR training held in a different location each year.
In addition to career progression within thl, there are also multiple opportunities to develop within your role and take on new challenges as you progress.
If leadership is your thing we have it covered. thl offers a leadership development programme for current leaders as well as future stars. This programme is based on the latest in people development practice and offers a dynamic way to build leadership skills.
We are an informal bunch and not afraid to have fun – we are after all in the holiday business! Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud (some are even ninja’s!). We accept people as they are. That’s what makes our thl family special.
We celebrate birthdays, long service leave and special events. Team lunches and BBQs are also common way to relax and get to know your team.
Success stories stories that illustrate how we deliver on our purpose to create unforgettable holidays are shared regularly. And as success breeds success, we aim to start all our meetings with a success story. It’s a great way to celebrate the fantastic work our crew do.
We have a crew rewards programme. Our monthly winner receives a $100 voucher, our quarterly winners receive a $250 voucher, and our final winner of the year gets their own dream holiday worth $5000!! Now that’s something to smile about.
Our values underpin all of this. Whether it’s celebrating success, sharing ideas or doing our bit for the environment.
One of our core values is 'Do the Right Thing', so we are committed to managing and developing our business in a sustainable manner and to minimising the environmental impact of its activities.
In New Zealand, our rental brands achieved the Qualmark Enviro-Gold Award and newcomer Mighty attained the Enviro-Silver Award. KEA supports the NZMCA and CMCA to invest in implementing new dump stations every year. In Australia, we participate in the Leave no Trace program. We are the first campervan hire company to attain Australia’s T-Qual tick. Within Tourism Operations, Kiwi Experience achieved NZ Qualmark Enviro Silver Award and Waitomo the Gold standard. Our Waitomo Visitor centre is a story to be proud of – it shows that sustainable design can work for tourism, the environment and the local community.
thl also contributes to a number of worthwhile local and broader community sponsorships. We are a proud sponsor of the Foundation For Youth Development (FYD), the Oxfam Trailwalker (since 2006), and we offer our support to a number of other charities, including the Make a Wish foundation.
If you are looking for sponsorship we accept applications from a wide variety of groups and sources. Click here to find out more about sponsorship through thl and to submit an application for sponsorship.